OpenAI product chief discusses broadening AI agent access beyond developers

Thibault Sottiaux, who leads core products at OpenAI including ChatGPT and Codex, explained in an interview how the company aims to make AI agents accessible to non-technical users through its new ChatGPT Work platform. He emphasized that packaging coding-agent capabilities into a $20-per-month plan is intended to deliver high utility and encourage widespread adoption. Sottiaux also addressed the strategic importance of owning the application layer to sustain user engagement and willingness to pay.