Hong Kong's 1823 hotline to deploy AI for call transcription and triage by year-end
The Hong Kong government will extend artificial intelligence on its 1823 inquiry platform to transcribe, summarise and triage resident submissions, allowing staff to focus on complex cases. The Digital Policy Office also plans to explore agentic AI from the fourth quarter, with a controlled rollout to other departments. Last year, the platform handled over 7.5 million submissions, more than half resolved by automated services.
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Original headline: “Hong Kong to expand AI use on 1823 platform to vet public inquiries by end of year.” Browse more stories.