Insurance Adjusters Rank as America's Most Vocal AI Critics

A Glassdoor analysis found that 98% of claims adjuster reviews mentioning AI were negative, citing frustration with error-prone systems and added workload. One adjuster described AI as a tool that should never be given full control, while another quit his job after AI misclassifications created extra work and client conflicts. The sentiment reflects a broader AI fatigue among insurance professionals who feel pressured to adopt the technology.

Glassdoor's analysis revealed that claims adjusters who mention AI in their reviews are critical 98 percent of the time, making them the most vocal AI opponents among American professions. The complaints center on AI systems that misclassify claims, produce hallucinations, and burden adjusters with additional cleanup work rather than streamlining their jobs.

The labor market reflects this turmoil. Bureau of Labor Statistics data shows claims adjuster employment fell 21 percent between May 2025 and May 2026, with entry-level postings down 50 percent since 2025. Meanwhile, AI startups like Liberate and Pace have attracted millions in funding, and insurers such as Lemonade continue expanding automated claims processing, suggesting the technology's role will only grow.