LG denies smart TVs record ambient conversations without consent
LG has denied allegations that its smart TVs record ambient conversations or listen while on standby, stating that voice data is only captured when users press the remote's voice button or activate the 'Hi LG' wake word. The company says audio is immediately deleted if the wake word is not recognized. The denial follows an investigative report claiming the TVs harvest audio transcripts and track users even with the microphone switch off.
The investigative report claimed that recordings could occur during hibernation, with microphones in the remote potentially active even when the TV's physical switch is off. Background noise from up to 12 meters away was allegedly archived, and transcripts appeared even after prolonged silence following the wake word.
A researcher noted that televisions often remain in homes past their update support, making prompt security patches critical. He questioned the purpose of queuing audio for later upload, suggesting it might serve analytics or model training, though no direct link to advertising was established.
This controversy could significantly erode consumer trust in smart home ecosystems, as users may reconsider placing voice-enabled devices in private spaces like bedrooms or hotel rooms. If the allegations are substantiated, it may prompt stricter regulatory oversight and force manufacturers to implement more transparent data-handling practices. Conversely, the lack of independent verification means the immediate societal impact largely depends on LG's forthcoming explanations and any subsequent audits.