JSX expands turboprop fleet and eyes mountain routes after positive feedback
Boutique carrier JSX reports strong passenger satisfaction with its new ATR turboprops, which have a higher net promoter score than its regional jets. Despite supply chain delays, the fourth ATR entered service in late August. The airline is now planning additional turboprop orders and new mountain routes.
The ATR 42-600s, configured with 30 seats in a 2-1 layout, currently operate from Santa Monica Airport to Las Vegas, Napa, Scottsdale, and Oakland. A fourth aircraft joined the fleet on August 30 after earlier supply chain and maintenance setbacks slowed the planned summer rollout.
JSX has begun an A/B test on its Burbank-to-Las Vegas route, rotating the turboprop alongside its Embraer jets to determine whether the strong passenger satisfaction stems from the aircraft type or the convenience of Santa Monica's location. Mountain service to Telluride and Truckee, both restricted to turboprop operations, has been deferred to at least summer 2027.
This expansion could reshape regional air travel by challenging the long-standing American perception that turboprops are inferior to jets. If JSX's satisfaction scores hold, other carriers may reconsider turboprop economics for premium short-haul service. Mountain communities like Telluride and Truckee could gain new year-round connectivity, potentially boosting tourism and local economies. However, supply chain fragility remains a constraint, and travelers may face continued uncertainty about schedule reliability as the fleet grows.