PNY reportedly denies RTX 5090 warranty claim after connector melts
A Reddit user claims PNY denied an RMA for an RTX 5090 whose 12V-2x6 connector melted while using the native cable from an ASRock power supply. PNY reportedly said only its included or approved cable is covered, though the user says the warranty policy does not mention those connector types. The support ticket was allegedly closed after the user questioned the policy.
A Reddit poster alleges PNY rejected an RMA for a GeForce RTX 5090 after the 12V-2x6 link at both ends of a modular cord bundled with an ASRock PG-1600G 1600W unit failed. The user reports stock BIOS, no overclocking, a lowered power ceiling, and an idle state at failure. PNY support allegedly replied that only its bundled or approved cable is covered; third-party PSU cables are excluded.
The user says PNY's warranty text never names 12VHPWR or 12V-2x6, only installation per guide. The guide reportedly only instructs users to connect an available power lead. PNY allegedly closed the ticket after policy questions. The Reddit thread nears 1,200 replies, with others citing support difficulty.
This story may affect enthusiasts considering premium graphics cards, especially DIY builders who rely on PSU-native cables. It could heighten scrutiny of warranty language and approved-accessory lists, potentially shaping buying decisions and support expectations. Manufacturers may face pressure to clarify connector coverage, while unresolved claims can erode confidence in high-priced hardware and after-sales service.