Why Steam remains dominant after two decades

A PC Gamer feature examines Steam's long-lasting success despite criticism over moderation and its 30% revenue cut. The author argues Valve has avoided the enshittification common to other long-lived digital platforms and is generally a trustworthy steward of PC gaming.
PC Gamer's Ted Litchfield argues Valve's storefront has lasted over twenty years without the decline common to many digital services. He acknowledges complaints about inconsistent moderation and a flat 30% cut, noting Valve's profitability makes that rate harder to accept.
The piece contrasts Steam with other long-lived marketplaces and social platforms, saying users are not treated merely as monetizable inventory. It also cites analyst estimates that Steam generated $11.1 billion gross revenue in a recent six-month span, described as its strongest such period.
Steam's continued dominance may shape how millions of PC players buy, discover, and keep games. Developers could remain dependent on its audience and revenue terms, while moderation choices may influence what titles and communities are visible. If Valve maintains user trust, competitors may face pressure to match its policies; if criticism grows, calls for alternatives or oversight could intensify. The broader cultural effect may be a more stable but concentrated PC gaming ecosystem.