The hidden cost of missed patient calls for medical practices
Unanswered phone calls can cost physician practices both patients and money spent on advertising. Amol Nirgudkar, co-founder and CEO of Patient Prism, discusses these losses and how AI voice agents may help. The interview focuses on improving patient communication and practice operations.
When telephone inquiries go unanswered, a physician practice may lose patients and see advertising funds go to waste. Patient Prism’s co-founder and CEO, Amol Nirgudkar, addresses such losses and the potential role of AI voice agents in improving patient communication and practice operations. This places the issue within wider efforts to make healthcare systems more responsive and efficient.
The impact may be felt by patients seeking timely contact and by practices trying to sustain access and operations. If AI voice tools improve response, they could reduce frustration and administrative strain, though their effect on trust, privacy, and care quality may depend on implementation. The story highlights how communication gaps can shape healthcare experiences and business viability.