Pew survey finds most US adults avoid chatbots

A Pew Research Center survey found that 51 percent of US adults never use chatbots, making non-users a slight majority. Older adults are least likely to use them, while 18- to 29-year-olds are most likely, though a third still never do. Most non-users cite lack of interest, followed by privacy and accuracy concerns, and two-thirds say they are unlikely to start within a year.

Pew Research Center data shows 51% of US adults report no chatbot use, leaving users just under half. Age differences are sharp: about 66% of 18–29s use them, though one-third of that group still abstains. Roughly three-quarters of people 65+ report no use; 58% of 50–64s also abstain.

Among non-users, disinterest is the most common major factor, followed by privacy and answer-correctness worries. Fewer than one-third cite lacking know-how, and under one-fifth cite social disapproval. Non-users are more often white, Black, or Hispanic than Asian. Two-thirds say they are unlikely to try within a year; 40% say not at all likely, 12% unsure, and 5% probably will.