Air India Ordered to Compensate Stranded Toronto Passengers
A Chandigarh consumer disputes commission has confirmed a payout of around Rs 1.34 lakh against Air India and a booking agency over a last-minute cancellation of a Delhi-to-Toronto flight. The affected passengers had already reached Delhi and were left without a viable alternative, prompting them to buy new tickets for about Rs 4.37 lakh. The commission concluded that the airline and agency failed to provide timely information and support.
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The Chandigarh State Consumer Disputes Redressal Commission affirmed a district forum's ruling against Air India and a booking intermediary. Three travelers, beginning in Chandigarh and connecting through Delhi, held confirmed tickets for
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