Hill caseworkers overwhelmed as federal agencies falter, study finds

A new report from the POPVOX Foundation warns that congressional casework is approaching a crisis point due to rising demand and insufficient support. The study, based on four years of research, says staffers are absorbing costs that should fall on federal agencies, often being the first to detect systemic failures. It cites examples like the 2014 Phoenix VA scandal and the 2022 infant formula shortage as cases where caseworkers flagged national problems.
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Survey data from 2024 shows House offices opening 10 to 51 new cases weekly,
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Original headline: “Casework strained to a breaking point, report says.” Browse more stories.