Sri Lanka Telecom turns to AI to modernize legacy operations
Sri Lanka Telecom is using AI as part of an effort to reinvent itself. The 169-year-old carrier is contending with an older employee base and outdated technology infrastructure. Its goal is to become an organization built around AI.
Sri Lanka Telecom is turning to artificial intelligence as it seeks to reshape its operations. The carrier, which has operated for 169 years, faces two internal pressures: a workforce that skews older and technology systems that have fallen behind.
Its stated aim is broader than a single upgrade. The company wants AI to become central to how the organization functions, part of a wider effort to remake itself for a new era.
The shift could affect Sri Lanka Telecom's employees, customers, and partners as legacy processes change. Workers may need new skills or roles, while service reliability and modernization efforts could influence customer experience. If AI becomes central, the carrier's transformation may also shape how other long-established firms approach aging infrastructure and workforce transitions.